I am unhappy with the service I received. What can I do?

A big amount of issues and problems are usually the results of misunderstandings and communication issues,, and can be resolved informally in a timely manner. So in case you feel like there was some kind of issue or you’ve been wronged, Please don’t hesitate to contact our customer service manager or the customer service agent who advised you by calling 0600000 They will be at your disposal to solve the issue at hand to their best of ability.

How to submit a complaint

In case you still are unsatisfied with our service and you still have not been able to reach a resolution or solution after contacting our customer support team or client management service, you can always make a formal complaint by email to In case you do make a formal complaint, please make sure you include a subject heading saying 'Customer Complaint' and addition to your full name and order ID or order number.

What happens next?

We will send you a receipt of your complaint within a few hours. An investigation will be carried out into the issues raised and a full response will normally be provided within one to three working days. Where the issue is particularly complex, it may take a little longer to respond fully. If this is likely, we will provide information on the action which we are taking and advise when you can expect a full response.